This privacy policy applies to your use of the Sydney Cleaning Crew website at www.sydneycleaningcrew.com.au whether accessed directly or via any other Sydney Cleaning Crew digital platforms.
We understand and appreciate the fact that both the visitors to our website and our customers may be concerned about the privacy afforded to their information collected via the Internet. We are committed to providing our customers and users with a high level of privacy in relation to the personal information that may be collected by us online. To display this commitment, we provide the following privacy policy for our visitors and clients’ viewing.
Types of Personal Information Collected
Generally, Sydney Cleaning Crew will collect personal information directly from you, only to the extent necessary.
We will collect personal information from you when:
– you fill in an application form;
– deal with Sydney Cleaning Crew over the telephone;
– email Sydney Cleaning Crew;
– ask Sydney Cleaning Crew to contact you after visiting our website; or
– have contact with Sydney Cleaning Crew in person.
The types of information generally collected by us may include your name, address, telephone number and email address.
When you look at this website, we may make a record of your visit. The following information may be logged for statistical purposes that we use to analyse and improve our website:
– your Internet Protocol (IP) address;
– the date and time of your visit to the site;
– the pages you accessed; and
– the type of browser you are using.
How personal information is collected and held
We may collect your personal information from your interactions and transactions with us and registering for services. We may monitor and record your communications with us that may include email and telephone for both security and resolution of possible disputes.
We hold personal information electronically and in hard copy form.
We are committed to keeping the data you provide us secure and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse, or alteration. When information is no longer needed for the purpose for which it was collected, we will securely destroy it.
Why we collect your personal information and to whom do we disclose it
We collect personal information for us to properly provide services that you may request.
We do not share your personal information with other organisations unless you give us your consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis.
We will not disclose your personal information to overseas recipients.
We also may disclose your personal information to third party service providers when we outsource certain operations such as mailing, printing, direct marketing, and other computer services. However where we disclose personal information to an external outsourced provider of services, we enter into agreements with confidentiality arrangements in place, so that these providers meet our privacy standards in protecting your personal information, comply with the Privacy Act and use or disclose personal information only for the purpose intended.
How do I access and correct my personal information?
If you wish to access or correct any personal information, we may hold about you please contact us either by email or telephone as listed below. Where you seek a response from us, we will let you know who will be handling your matter and when you can expect a full response. In the case of access and correction requests, please provide as much detail as you can about the particular information you seek in order to help us retrieve it. Under the Privacy Act and other relevant laws, we are required to provide our reasons if we refuse your request.
Your privacy preferences and choices
Every personalised marketing contact sent or made by Sydney Cleaning Crew will include a means by which customers may opt out of receiving further marketing information.
You may instruct us at any time to remove any previous consent you provided to receive marketing or survey communications from us.You may contact us on the following telephone number: 0480 258 888 or email address: contact@sydneycleaningcrew.com.au.
Direct marketing and your privacy
From time to time we may use the personal information we collect from you to identify particular Sydney Cleaning Crew services which we believe may be of interest to you. We may then contact you electronically, by phone or in hard copy to let you know about these services and how they may benefit you. We will always give you a choice to opt out of receiving such information in future.
Surveys
From time to time we may use the personal information we collect from you to survey your opinion about our services. We will always give you a choice to opt out of participating in such surveys. We reserve the right to reproduce or use any client survey responses or comments in relation to services provided by Sydney Cleaning Crew.
Feedback or Concerns
If you have any further questions, feedback, concerns or comments, you may contact us as follows:
By email: contact@sydneycleaningcrew.com.au
By Phone: 0480 258 888 (Monday to Friday 9am – 5pm Sydney Time)
By Post:
The Privacy Officer
30-40 Harcourt Parade
Rosebery NSW 2018